EESHA Hotels logo

Before You Book

Stay Policies & Terms

Our published stay policies, covering arrival, cancellation, guest eligibility, and what to expect during your stay.

Published policy, not legal advice

These are the hotel's own published rules. They aren't independently verified legal guidance — if anything here conflicts with what you've been told directly, please confirm with us before booking.

Arrival & departure

  • Check-in from 12:00 PM (noon); check-out by 11:00 AM.
  • Early check-in or late check-out depend on availability and need to be arranged in advance; a late departure may cost extra.

Reservation & payment

  • An advance payment confirms a reservation. No advance percentage or amount is published here — please contact us to confirm.
  • Cash and major credit/debit cards are accepted.

Cancellation, rescheduling & refunds

  • Free cancellation until 48 hours before your scheduled check-in. Cancellations within 48 hours, and no-shows, are non-refundable.
  • One date change may be approved, subject to room availability, with the revised stay within 90 days of the original check-in date. Rate differences are payable. Approval and refund timing are not guaranteed.

Guest eligibility & identification

  • Unmarried couples are not accommodated. Guests under 18 need a parent or guardian with them.
  • All staying guests must be registered.
  • Each adult guest needs an original government photo ID — Aadhaar, passport, voter ID or driving licence. Copies and phone-only images are not accepted. Local residents may need additional verification.

On the premises

  • Smoking and alcohol are prohibited throughout the property, including balconies and common areas.
  • No parties or functions are permitted in guest rooms. Visitors meet guests in reception/lobby, not in guest rooms.
  • Organised events may use the board room or dining hall with prior arrangement.
  • No lift is available; first-floor accommodation exists. Please request ground-floor or otherwise suitable access before booking — availability isn't guaranteed.
  • Pets are not permitted, except trained service animals accompanying guests with disabilities.

Children & extra beds

  • Children up to age 5 stay free sharing existing bedding. Ages 6–11 may incur bedding/meal charges. One infant (0–2) per room stays free and isn't counted in occupancy. Ages 12+ are billed as adults.
  • An extra mattress can be requested for an extra charge, subject to availability — please confirm in advance; it isn't guaranteed on arrival. Please let us know your complete guest count, including children, when booking.

Booking amendments & staff access

  • The name on a confirmed booking cannot be changed. Date or category changes depend on availability and the cancellation conditions above.
  • Housekeeping, inspection and essential maintenance may require room access, with regard for guest privacy and convenience.

Lost property & additional charges

  • Lost property is retained for 30 days and may then be disposed of. We aren't responsible for loss or damage to personal belongings — please contact reception promptly if something is missing.
  • Damage or breakage, lost keys, extra housekeeping/laundry, and approved late check-out may be chargeable; specific amounts aren't published here. Wi-Fi, RO water and parking are complimentary; room service follows menu prices.

Questions about any of these policies? Get in touch with us directly.